Facebook FAQ
Answers to the most common Facebook questions-verification prompts, Marketplace locks, privacy controls, and support queues.
Age & identity checks
- Why did Facebook ask for my ID all of a sudden?
- Meta's policies trigger age assurance whenever you edit your birthday, access Marketplace, Dating, or professional payouts, or when automated youth signals fire. Open facebook.com/confirmage and finish the workflow with a passport, driver's licence, or an age-assurance selfie.
- How long does the review take?
- Video-selfie matches usually clear in minutes. Manual reviews average 24-72 hours-you'll get an email/SMS update and can check progress via Settings - Accounts Center - Personal details.
- Can I just bypass the prompt with a VPN?
- No. A VPN only sidesteps location-based prompts. Facebook will keep the lock until you complete its verification. After you're approved, a VPN can help avoid repeat prompts when you travel-follow the VPN guide for safe setups.
- My document keeps getting rejected-what now?
- Retake the photo with even lighting, capture all four corners, and remove covers or hologram glare. Try a different document type, then submit the appeal form with the rejection email attached.
Marketplace & payouts
- Why is Marketplace telling me my identity isn't confirmed?
- Marketplace relies on the same verification queue as your main profile. After you complete facebook.com/confirmage, open Marketplace - Account - Identity confirmation and check that the status reads "Verified." Pending tax forms, policy strikes, or payment disputes will keep listings locked.
- How do I appeal a Marketplace or payout restriction?
- Use Help & Support - Report a Problem - Marketplace. Include screenshots of the error code, proof of ID submission, and any recent account changes (device, address, bank).
- Does Meta Verified stop recurring checks?
- Meta Verified forces a one-time ID review and unlocks live chat plus impersonation controls. It drastically reduces duplicate prompts, but high-risk actions-political ads, large payouts, repeated policy flags-can still trigger extra verification.
Support & troubleshooting
- The verification page keeps looping-where can I report it?
- Shake the mobile app to launch Report a Problem. Attach a screen recording showing the loop plus the error ID.
- My account was disabled for age by mistake-what should I do?
- Submit the age appeal form with a clear ID photo and a short explanation. Resubmit every 48 hours until you receive a ticket number-each form generates a fresh review.
- How do I protect my account while it's under review?
- Enable two-factor authentication, audit Active Sessions under Settings - Security, and remove unfamiliar logins. Assign backup admins for Pages or Groups so your communities keep running during the lock.
Need a full recovery plan?
Head to How to Access Facebook for step-by-step verification, tunneling, and troubleshooting workflows.